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Library & Knowledge Services: FAQ

How do I...

How do I....?

Q. Get the full-text of an article?

A. To access the full-text of an article, go to the eJournals catalogue (also called Full Text Finder) on the home page of the library website, or link through the A-Z database under the "Databases" tab. Type in the title of the journal. If we have access to the journal, click on the "Full Text Access" link. From there, navigate to the issue you require. You can also try adding the Unpaywall extension to your browser or go to Open Access Button. Both applications locate open access materials online.


Q. Request an article not listed in the eJournals catalogue?

A. If the article is not available through the eJournals catalogue, please use the Request an Article or Book form found on the library home page or under the "Requests" tab. 


Q. Get help with a literature search?

A. For assistance with literature searching or to request an evidence search, please use the Request an Evidence/Literature Search found on the library home page or under the "Requests" tab.


Q. Access resources from home?

A. Information on how to access library resources from offsite can be found under the "Offsite Access to Resources" tab. If you are having trouble connecting, please email for assistance.



Study & Learning Commons

Q. Where are C&W Library Services located? 

A. C&W Library Services are provided through the Study & Learning Commons (S&LC), which is located in F4 of the Shaughnessy Building on the Oak Street campus. It is a shared space between the UBC Faculty of Medicine and PHSA. It is reopening on Sept 7, 2021, and will be accessible from 7am to 10pm by anyone with a PHSA ID card. The space is not staffed. Currently, all librarian services are available virtually. Please email if you need assistance.


Q. Is the S&LC a branch of the UBC Library?

A. The S&LC is not part of the UBC Library system and therefore staff cannot provide access to UBC Library online resources.


Q. Can I pick up and return UBC interlibrary loan books at this location?

A. UBC books ordered through interlibrary loan can be picked up and dropped off here. Please note: regular UBC books cannot be returned through the S&LC as they have not been entered in the interlibrary loan system (which is separate to regular UBC borrowing). If you return UBC non-interlibrary loan books to the S&LC there is no guarantee that your book will be returned to UBC, and you may be charged for it. Other services provided at the S&LC are ACLS and PALS Quick Ref Cards for purchase, as well as the circulation of PALS, BLS, PEARS, and NRP manuals. Limited librarian assistance is also available for literature search assistance, document delivery, and 1:1 consultations.


Q. Help! I don't have a UBC library card and I need access to an article.

A. PHSA provides access to full-text journal articles through the eJournals (Full Text Finder) catalogue. If you still can't find what you are looking for, you can request the article through the Request an Article service.


Q. I need help with a literature search. Can I talk to a librarian?

A. There are two librarians available through the S&LC. Prubjot Gill assists UBC affiliated faculty and staff: Andrea Ryce works with all staff at C&W and UBC MD undergraduates:

Contact Us

The Study & Learning Commons  (4th floor SHY) is open. Access to the space 24/7 with PHSA ID card. More information on the POD page  

Librarian services are available; please email for assistance. 

Leave a voicemail: local 2875

Ask a Librarian:

Study & Learning Commons
F4, Shaughnessy Building
4480 Oak Street
Vancouver, BC